Terms of Service

Using Our Website

You agree to use the Velora website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our website.

You must not attempt to gain unauthorized access to our website, servers, systems, accounts, or customer data.

Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors, packaging, dimensions, appearance, or other details may vary slightly from the images shown on your screen.

Product availability may change without prior notice. We reserve the right to limit quantities or discontinue products when necessary.

Orders & Acceptance

Placing an order on Velora constitutes a request to purchase the selected products. An order is subject to acceptance and availability.

We reserve the right to cancel or refuse an order where there is a pricing error, product availability issue, suspected fraudulent activity, incorrect information, or another legitimate operational reason.

If an order is cancelled after payment has been received, any applicable refund will be processed using the available payment method and applicable refund policy.

Pricing & Payments

All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices, discounts, promotional offers, and product availability may be changed at any time without prior notice.

We accept the payment methods made available during checkout. Cash on Delivery may be available for eligible orders and locations.

Shipping & Delivery

We aim to process and dispatch orders within the timeframe communicated during checkout or through our shipping information.

Delivery times may vary depending on your location, courier availability, weather, holidays, logistical disruptions, or other circumstances outside our direct control.

While we work with delivery partners to provide a smooth experience, Velora cannot guarantee an exact delivery date unless specifically stated.

For further information, please review our Shipping Policy.

Returns, Refunds & Exchanges

Our returns and refund procedures are governed by our Refund Policy.

If your order qualifies for a return, refund, replacement, or exchange, you must follow the requirements and instructions described in our Refund Policy.

Certain products may be excluded from returns or may have additional conditions depending on their nature and condition.

Cash on Delivery Orders

Cash on Delivery (COD) may be offered for selected products, locations, and orders.

By placing a COD order, you agree to accept the delivery and pay the applicable order amount to the delivery partner upon delivery.

We may restrict or cancel COD orders where there is a history of repeated refused deliveries, inaccurate information, suspicious activity, or other legitimate reasons.

Customer Information

When placing an order, you agree to provide accurate, current, and complete information required for processing and delivering your order.

This may include your name, billing information, shipping address, telephone number, email address, and other information required during checkout.

You are responsible for ensuring that the information provided is correct and that you have access to the contact details provided.

Intellectual Property

Unless otherwise stated, the content available on the Velora website, including text, graphics, logos, images, product descriptions, designs, page layouts, and other materials, belongs to Velora or its respective licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without appropriate authorization.

Prohibited Activities

You agree not to use our website or services to:

• Violate any applicable law or regulation.
• Attempt to interfere with or damage our website, servers, or systems.
• Use automated methods to access or collect website information without authorization.
• Submit false, misleading, or fraudulent information.
• Engage in activity intended to disrupt the shopping experience of other customers.
• Attempt to obtain products, services, discounts, or benefits through fraudulent means.

Third-Party Services

Our website may use third-party services such as payment processors, delivery partners, analytics providers, advertising services, and other technology providers.

Your use of third-party services may also be subject to the terms and policies of those third parties.

Disclaimer

We make reasonable efforts to keep our website available and our information accurate. However, the website and its content are provided subject to availability and may occasionally contain errors, interruptions, or inaccuracies.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

Limitation of Liability

To the extent permitted by applicable law, Velora will not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by third-party delivery services, technical interruptions, natural events, or other external circumstances.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

Privacy

Your use of our website and the information you provide to us is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, stored, and processed.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes use subject to the updated Terms, to the extent permitted by law.

Governing Law

These Terms of Service are intended to be governed by the applicable laws of India, subject to any mandatory consumer protections or other rights that apply to you under applicable law.

Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts or authorities.