Shipping policy
Thank you for shopping with Velora
1. Order Processing
Orders are processed within 24hrs after payment confirmation.
Orders are not processed on:
- Sundays
- Public holidays
2. Shipping Timeline
Estimated delivery times:
- Domestic Orders: 3-7 business days
Delivery timelines may vary depending on:
- Location
- Courier partner delays
- Weather conditions
- Government restrictions
3. Shipping Charges
Shipping fees are calculated at checkout based on:
- Delivery location
- Package weight
- Shipping method selected
Free shipping may be offered on select orders or promotional campaigns.
4. Order Tracking
Once your order is shipped, you will receive:
- Tracking ID
- Courier details
- Estimated delivery date
5. Delayed or Lost Shipments
If your order is delayed or lost, please contact us at:
Email: Shopveloraofficialstore@gmail.com
We will coordinate with the courier partner to resolve the issue.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses.