Refund policy
At Velora, customer satisfaction is important to us.
1. Return Eligibility
You may request a return within 7 days of receiving your order if:
- The item is damaged
- The wrong item was delivered
- The product is defective
- The item is unused and in original packaging
2. Non-Returnable Items
The following items are non-returnable:
- Personalized products
- Gift cards
- Digital products
- Clearance or sale items
- Hygiene-sensitive products
3. Return Process
To initiate a return:
- Email us at shopveloraofficialstore@gmail.com
- Provide your order number and issue details
- Attach photos if the item is damaged or defective
Our team will review your request and provide return instructions.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within [5–10] business days
- Refunds will be issued to the original payment method
5. Exchange Policy
Exchanges are subject to product availability.
6. Return Shipping Costs
- If the return is due to our error, we will cover shipping costs
- Otherwise, customers may be responsible for return shipping charges
7. Late or Missing Refunds
If you have not received your refund within the expected time:
- Check with your bank/payment provider
- Contact us at shopveloraofficialstore@gmail.com