Refund & Return Policy

Our Return Window

You may request a return within 7 days of receiving your order, provided the product meets the conditions outlined in this policy.

Eligible Returns

To be eligible for a return, the product should be unused, undamaged and in its original condition and packaging.

• Product must be unused or unused to the extent reasonably possible.
• Original packaging should be retained where applicable.
• Product should not show signs of misuse or intentional damage.
• Proof of purchase or order details may be required.

Damaged or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photographs or a short video showing the issue so our team can review your request.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, usage or other applicable restrictions.

Products that have been used, damaged after delivery, altered or returned without their original components may not qualify for a refund or replacement.

Refund Process

Once your return request has been received, our team will review the information provided.

If the return is approved, the applicable refund will be processed using the original payment method, subject to payment-provider processing timelines.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If an item is received damaged, defective or incorrect, please contact our support team before sending the item back so we can provide the appropriate instructions.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or dispatched, it may no longer be possible to cancel it. In such cases, the applicable return procedure may apply.

Refunds That Are Not Approved

A refund or replacement request may be declined when the product does not meet the applicable return conditions or when the reported issue cannot be verified.

Our team may request additional information before making a final decision on a return request.